BOOKING TERMS AND CONDITIONS
These terms and conditions govern the relationship between HomeAway Safaris and you, our client. HomeAway Safaris presumes that you are of sufficient legal age to use the website and create binding legal obligations. These are the sole terms and conditions that will apply and by signing up for a HomeAway Safaris trip, or any other service therein you accept to be bound by these terms and conditions.
‘The booking’ refers to part or all of the travel arrangements for transportation, accommodation, flights, sightseeing excursions, meals, entertainment and other linked services made on behalf of the client, some of which may be subcontracted from other independent suppliers. A binding contract between you, the client and HomeAway Safaris comes into existence when we receive your booking request and a deposit payment for the booking.
A deposit of 35% of the total booking value is required in order to confirm part or all of the booking. Certain suppliers impose more stringent payment policies. Should your program include services of such suppliers, HomeAway Safaris will advise you at the time of booking if your booking will require some additional deposit payments.
The balance is payable 60 days before the date of the first service by Wildebeest Safaris. Should the client fail to remit payments in line with these set time frames, HomeAway Safaris reserves the right to treat the booking as cancelled and thereby apply any resultant penalties.
Cancellations by Client
Cancellations of part or all of a booking must be received by HomeAway Safaris in writing at least 61 days before the service date. Cancellations received less than 61 days before the service date will incur the following penalties:
- Between 90 and 61 days – 10% of the total booking value
- Between 60 and 35 days – 25% of the total booking value
- Between 34 and 25 days – 35% of the total booking value
- Between 24 and 14 days – 50% of the total booking value
- Between 13 and 0 days – 100% booking value
All guests are strongly advised to take out comprehensive travel insurance covering them for luggage, personal effects, personal accident, medical and emergency travel expenses, cancellation and curtailment of travel arrangements because bookings will be subject to cancellation penalties as detailed above.
Cancellations or Changes by HomeAway Safaris
HomeAway Safaris reserves the right to discontinue and summarily cancel any booking in respect of which payment has fallen in arrears. In the event of this right being exercised, relevant cancellation penalties will be payable by the client or deducted from any deposit payments already made.
Note: HomeAway Safaris is committed to maintaining a close and mutually beneficial relationship with all its clients. We realize that the satisfaction of our clients is our greatest asset. Our morals therefore are guided by a high level of professionalism, honesty and Integrity.
From the time you send us your first enquiry, you will be served by a dedicated consultant till the time you return home. Your travel arrangements will be reviewed every so often in order to eliminate chances of errors and omissions.
In the unlikely event that HomeAway Safaris has to cancel, amend or curtail your travel arrangements due to our negligence, our failure to exercise care in making the arrangements for you and /or breach of our contractual agreement, we will take liability.
3rd Party Suppliers
HomeAway Safaris acts as a booking agent for hotels, ground transporters, boat operators, and other independent contractors providing accommodations, transportation, and other services that HomeAway Safaris subcontracts on behalf of its clients. Each of these companies is an independent company and is not subject to the control of HomeAway Safaris.
HomeAway Safaris therefore will not be liable for any personal injury, property damage or loss which may occur as a result of using such subcontracted services however, HomeAway Safaris will always endeavour to contract services of companies which in our discretion, deliver the contracted services in the appropriate quality while adhering to the laws of the land.
In the event that any supplier is unable to provide contracted services for whatever reason, HomeAway Safaris will endeavor to offer you alternative arrangements of similar classification whenever possible. Should you not be willing to take the alternative arrangements offered by HomeAway Safaris, any refunds to which you may be entitled will be subject to the terms and conditions of the relevant supplier. You may not delegate convey or assign your rights duties and obligations entered with HomeAway Safaris.
It is the client’s responsibility to ensure that their passport, visa, health certificates, inoculations, or other documentation required for the trip are obtained, valid and that are all in order. Should HomeAway Safaris incur any costs as a result of failure by the client to fulfill this responsibility, such costs shall be recovered from the client.
Malaria is endemic in some parts of Africa and precautions must be taken. It is recommended you visit your primary physician or local travel clinic to review any medications or recommended inoculations. Be sure to carry your inoculation certificate with you as proof of inoculations. If you are concerned about taking any medications, check with your physician before you book your trip.
Special Requests & Important Information
The client must either directly or through their travel agent, advise HomeAway Safaris in writing of any special requests or important information about themselves such as diet, physical disability and any need for special treatment or handling at the time of booking.